Contact Us

1 AB - Abilene Location
Address:	6737 E HWY 80
City,State,Zip:	Abilene, TX 79601
Phone:	3254551128
Fax:
Email:	abilene.office@ssidish.com
Manager:	David Ratliff
Manager Cell:	3252609658
Staffed	Yes

2 AU - Austin Location
Address:	2218 Patterson Industrial
City,State,Zip:	Pflugerville, TX 78660
Phone:	5124106861
Fax:
Email:	austin.office@ssidish.com
Manager:	Jeff Bohne
Manager Cell:	2102154641
Staffed	Yes

43 CS - College Station/Bryan Location
Address:	1721 Groesbeck St.
City,State,Zip:	Bryan, TX 77801
Phone:	9794460780
Fax:
Email:	collegestation.office@ssidish.com
Manager:	David Ratliff
Manager Cell:	9792043991
Staffed	Yes

80 CP - Corporate Location
Address:	306 Kerr Ave
City,State,Zip:	Poteau, OK 74953
Phone:	2143474503
Fax:
Email:	service@ssidish.com
Manager:	Darryl Teramano
Manager Cell:
Staffed	No

8 FS - Fort Smith Location
Address:	506 North 2nd St
City,State,Zip:	Fort Smith, AR 72901
Phone:	2146605517
Fax:
Email:	fortsmith.office@ssidish.com
Manager:	Marty Choate
Manager Cell:	4794317630
Staffed	Yes

4 LR - Little Rock Location
Address:	1805 W. 37th Place
City,State,Zip:	North Little Rock, AR 72118
Phone:	5012468352
Fax:
Email:	littlerock.office@ssidish.com
Manager:	Marty Choate
Manager Cell:	5019123912
Staffed	Yes

5 LV - Longview Location
Address:	2889 South Eastman
City,State,Zip:	Longview, TX 75602
Phone:	9032158050
Fax:
Email:	longview.office@ssidish.com
Manager:	Michael Ferl
Manager Cell:	9032358459
Staffed	Yes

33 LB - Lubbock Location
Address:	1511 East FM 1585
City,State,Zip:	Lubbock, TX 79423
Phone:	8065890257
Fax:
Email:	lubbock.office@ssidish.com
Manager:	Steve Moore
Manager Cell:	8064384799
Staffed	Yes

54 LF - Lufkin Location
Address:	308 Regal Row
City,State,Zip:	Lufkin, TX 75904
Phone:	9362254509
Fax:
Email:	lufkin.office@ssidish.com
Manager:	Michael Ferl
Manager Cell:	9032358459
Staffed	No

165 MA - Malvern Location
Address:	1400 East Page
City,State,Zip:	Malvern, AR 72104
Phone:	2149893423
Fax:
Email:	malvern.office@ssidish.com
Manager:	Marty Choate
Manager Cell:	2149893422
Staffed	Yes

81 OD - Odessa Location
Address:	1005 S County Rd West
City,State,Zip:	Odessa, TX 79762
Phone:	4322726561
Fax:
Email:	odessa.office@ssidish.com
Manager:	Steve Moore
Manager Cell:	4322305055
Staffed	Yes

10 SA - San Antonio Location
Address:	6740 Poss Rd
City,State,Zip:	San Antonio, TX 78238
Phone:	2149893417
Fax:
Email:	sanantonio.office@ssidish.com
Manager:	Jeff Bohne
Manager Cell:	2102154641
Staffed	Yes

7 SH - Shreveport Location
Address:	5905 Financial Plaza Suite 1100
City,State,Zip:	Shreveport, LA 71129
Phone:	3182195043
Fax:
Email:	shreveport.office@ssidish.com
Manager:	Michael Ferl
Manager Cell:	9032358459
Staffed	Yes

41 TE - Temple Location
Address:	4022 Bell Dr
City,State,Zip:	Temple, TX 76502
Phone:	2542070542
Fax:
Email:	temple.office@ssidish.com
Manager:	David Ratliff
Manager Cell:	2542315515
Staffed	Yes

42 TX - Texarkana Location
Address:	5940 W 7th Street
City,State,Zip:	Texarkana, TX 75501
Phone:	9039496113
Fax:
Email:	texarkana.office@ssidish.com
Manager:	Michael Ferl
Manager Cell:	9037336918
Staffed	No

11 WF - Wichita Falls Location
Address:	221 US HWY 281
City,State,Zip:	Wichita Falls, TX 76310
Phone:	9402283029
Fax:
Email:	wichitafalls.office@ssidish.com
Manager:	Steve Moore
Manager Cell:	9406329301
Staffed	Yes

		Direct Dial	Ext
Administration
David Fields	Chairman
Jeremy Fields	President
Jeff Fesperman	Vice-President
Sherry Stafford	Director of Administration & Finance	(214) 347-4499	4499
Randy Horton	Director of Operations	(214) 256-4546	4546
Randy Reed	Director of Continuous Improvement	(214) 989-3427	3427

Human Resources
Todd Johnson	HR Manager	(214) 347-4496	4496
Sharon Ming	HR Information Specialist	(214) 347-4491	4491
Allison Riley	Recruiter	(214) 306-5800	5800
Zach Hendrix	Safety Manager	(214) 347-4481	4481
	HR Fax	(214) 736-9100

Accounting
Stephanie Barnett	Accounting Supervisor	(214) 347-4475	4475
Nancy Day	Accounts Payable	(214) 347-4473	4473
Jean Heckman	Payroll Supervisor	(214) 347-4479	4479
Shannon Harris	Accounting	(214) 347-4495	4495
Janet Oliver	Payroll Processing/Recon Supervisor	(214) 347-4478	4478
Brenda Murray	Payroll Processing Lead	(214) 347-4466	4466
	Accounting Fax	(214) 736-9082
	Payroll Processing Fax	(214) 736-9087

Inventory
Josh Wiersig	Materials Manager	(214) 347-4503	4503

Operations
David Ratliff	Regional Manager (West Region) (WF/AB/LU/OD/SA/AU/TE)	(325) 669-0587
Mick Ferl	Regional Manager (North Region) (LR/LV/TX/FS/MV)	(210) 241-5328
Darryl Teramano	Central Operations Manager	(254) 709-2282
Shannon Kreps	Call Center Manager	(214) 347-4493	8597
Joseph Leggett	Regional Training	(254) 709-9710
Scott Armstrong	Escalations / Damage Claims	(214) 347-4492	4492

Information Systems / Support
Nathan Sterling	Network Administrator	(214) 347-4494	4494
Tony Morgan	Network Administrator	(214) 347-4487	4487

Southern Star, Inc. is always accepting applications for installers. If you are interested and would like someone to contact you please request more information and someone should contact you within 48-72 hours. No experience is necessary although preferred, and we will provide a vehicle for you to drive upon successful completion of our training program.

Click here to request additional informaton!

Please review our qualifications below:

Job Title:DBS Installation and Repair Technician
Department:DBS - Residential
Location:Local Office
Reports To:Local Office Manager or other designated supervisor
FLSA Status: Non-exempt
Prepared by:Dustin W. Landes

Summary:
The DBS installation technician will be expected to efficiently and professionally install Direct Broadcast Satellite (DBS) equipment and service at customer sites. The installer will install all necessary equipment to complete the assigned work that ensures complete customer satisfaction whjile adhering to industry and company technical standards.

Position Responsibilities:
Installs and services DBS equipment (includes, but is not limited to: receiving antennas, LNB's wiring, multi-switches, and IRD's) at customer locations.

Installs and services peripheral equipment related to DBS installations. (Includes, but is not limited to: off-air antennas, telephone outlets, wired and wireless remote extenders, and surge protectors.)

To provide the highest quality customer education in the proper use of equipment and/or services installed.

  Reconciles all assigned work to company and vendor call centers. Maintains proper paperwork related to all assigned work.

Maintains and keeps secure all issued equipment and materials and report any losses to appropriate personnel immediately.

Works under minimal supervision on duties and assigned tasks of substantial variety and complexity.

Any other duties as assigned.

Requirements:
Ability to lift and carry a minimum of 75 lbs, perform overhead activities, and climb ladders.

Required to work at heights of 40 feet or more.

Must be able to perform assigned duties in a confined space.

Must be able to use mechanical and electrical power tools and handle physically exerting workload.

  Must be able to perform work outside for extended periods of time.

Must possess visual capability to perform close exacting work.

  Must have valid driver's license, be able to operate a motor vehicle and maintain an acceptable driving record as determined by SSI's insurance carrier.

Must have basic computer skills.

Education:
High School Diploma or equivalent.

  Experience:
One to two years of job-related experience in CATV, Telephony, or DBS installation work preferred. Should have fundamental knowledge of residential and commercial building construction techniques and wiring and installation codes.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT.

Customer Support - For customer support with your Dish Network system before it is installed, please call our Customer Service line at 1-877-230-STAR. We will do our best to help you with all of your pre-installations needs and help track the status of your order. Please Note: Southern Star can only assist in the whereabouts of technicians, rescheduling work orders, or our internal tracking systems. All Dish Network related questions including billing should be directed to Dish Network at 1-800-333-3474.

Technical Support - For support with your Dish Network system after it has been installed please call our Technical Support Resolution team at 1-888-762-9479. We will do our best to help you with all of your technical questions. If we determine that your Satellite system needs maintenance we will dispatch one of our technicians to your home as soon as possible.

Contractor Support - If you have any issues with work orders, Tech Web, or the Call Center please contact your local office for support.

Human Resources Support - If you need to contact our Human Resources Department please call or email HR Department at 877-230-STAR.

Damage Claims - If you need to contact our Damage Claim department please call or email our damage claim department at 877-230-STAR.

Computers and Internet Support - If you are a Southern Star, Inc. employee and are having trouble with your company computer please call or email our IT Department at 877-230-STAR.

Billware and Techweb Support - Please contact your local office and they will forward any requests for support.

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Queue Name	Holding	Oldest	Target	Over	Agents	Mailbox	New VM	Total VM
Customer Service	0	00:00:00	00:05:00	0	14/0/0
Tech Hold	0	00:00:00	00:02:00	0	13/0/0
Tech Line 2	0	00:00:00	00:05:00	0	23/0/0
Technician Line	0	00:00:00	00:05:00	0	13/0/0